Refund policy

30-day happiness promise.

Every item is made to order just for you, so please double-check the size chart before you order. 

If something arrives damaged, defective, or not what you ordered, email us within 30 days of delivery with your order number and a photo of the damage or defect, and we’ll make it right.

Please contact us before sending anything back, as returns we haven’t approved can’t be accepted.  www.kimberlyskreationsforthesoul.org

Approved refunds go to your original payment method within 10 business days.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.